Trubackgrounds, Inc. ("Trubackgrounds," "we," "us," or "our") respects the privacy of every individual whose information we receive. This Privacy Policy explains how we collect, use, disclose, and safeguard information when we provide consumer reports under the federal Fair Credit Reporting Act, when clients use our platform, and when visitors interact with our website.
1. Information We Collect
In the course of providing employment screening services, we receive personal information from our clients and from consumers who authorize a background check. This may include name, address, date of birth, Social Security number, driver license number, education and employment history, and information needed to perform criminal, civil, and motor vehicle searches. We also collect information about clients, including business contact details, billing information, and platform usage data.
On our website we collect limited technical information such as IP address, browser type, pages visited, and referring URL through standard server logs and privacy preserving analytics.
2. How We Use Information
We use personal information solely for the permissible purposes for which it was provided, including preparing consumer reports, verifying identity, supporting clients, billing, complying with applicable law, and improving the security and reliability of our services. We do not sell personal information.
3. Disclosure of Information
Personal information from a background check is disclosed only to the requesting client and, where required, to the consumer who is the subject of the report. We may also disclose information to court records vendors, verification sources, drug testing networks, and service providers who assist us under written contract, and to government authorities when required by law or valid legal process.
4. Information Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Access is limited to employees and service providers who need it to perform their work. Personal information is encrypted in transit using industry standard TLS and at rest in our production systems.
5. Consumer Rights
Consumers have rights under the federal Fair Credit Reporting Act, including the right to receive a free copy of any consumer report prepared on them, the right to dispute information they believe is inaccurate, and the right to know who has received a copy of their report. To request a copy of your file, dispute information, or ask a question, contact us using the details below or visit our FCRA Compliance page.
Residents of certain states, including California, Colorado, Connecticut, Virginia, and Utah, may have additional rights regarding their personal information. To exercise those rights, contact us at the email address below.
6. Retention
We retain consumer report data for the period required by law and by our written agreements with clients. When data is no longer required for these purposes, it is securely deleted or anonymized.
7. Cookies and Analytics
Our website uses essential cookies to operate the site and limited analytics to understand aggregate visitor behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain pages.
8. Children
Our services are intended for businesses and adults aged eighteen years or older. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the platform or by email to administrators of client accounts.
10. Contact Us
Trubackgrounds, Inc.
Attn: Compliance & Privacy
Email: Mhoang@trubackgrounds.com
Phone: 800.514.7622